A member who books a class or appointment but does not attend, leaving a spot unused.
No-show
A member who books a class or appointment but does not attend, leaving a spot unused.
No-shows cost you twice: the empty spot and the member who could have taken it off the waitlist. Most booking systems fight this with reminders, late-cancel windows and no-show fees charged automatically to the card on file. Setting a clear cancellation policy and letting the software enforce it typically recovers a meaningful share of lost capacity.