Glossary of terms used in gym management, roster, personal training and operator software.
Linking door or gate entry to active membership status so unstaffed, 24/7 gyms can operate safely.
Logging who attends which classes and visits, the data behind retention and payroll.
Setting and enforcing the maximum number of spots in a class so it never oversells.
Recording that a member has arrived for a class or gym visit, by app, kiosk, or front desk.
The percentage of members who cancel or lapse over a given period, the inverse of retention.
The system members use to reserve a spot in a scheduled class from a website or mobile app.
A prepaid bundle of classes, such as ten sessions, that a member draws down over time.
The tools for tracking prospects and members through sales, onboarding and retention.
Moving your existing members, payment tokens and schedules into a new platform when you switch.
A single paid visit or class for someone who is not a member.
The automated process of retrying declined card payments and prompting members to update billing details.
Billing a whole family or household on one account, common in dance and youth programs.
Automated follow-up that guides a prospect from first inquiry to paying member.
The total revenue a member generates from join to cancellation.
Keeping existing members active and paying, measured as the share who stay over time.
Pausing a member's billing and access for a set period without cancelling the account.
The predictable revenue a fitness business collects every month from active memberships and subscriptions.
A member who books a class or appointment but does not attend, leaving a spot unused.
Tools for coaches to set, monitor and adjust a client's meals, macros and calories.
The built-in checkout for selling drop-ins, retail, packages and add-ons alongside memberships.
Automatically charging a member the same amount on a fixed schedule, usually monthly, so memberships renew without manual invoicing.
An automated queue that fills a class spot from waiting members when someone cancels.
A member mobile app carrying your studio's name, logo and colors instead of the vendor's brand.
Building and delivering training routines, exercise videos and plans to clients through the software.